Archive for May, 2011
It’s nice be reminded every once in a while how fortunate some of us are.
As I sit here at my workstation making this blog post, I own my own desk, my own fully functioning computer, along with printer, speakers, and all the other physical capital I need to continue my life as a web designer and developer and creative professional.
There’s plenty of food to eat and water to drink. I have access to decent medical care.
I have eyes that can help me see my work and the world around me. I have fully functioning legs that can take me wherever I need to go.
Whenever I have a problem, I remind myself of how good life is. Isn’t it great to be alive?
Thought I might share an interesting customer experience story with you.
Ever notice when you have an online account, especially one with great value or importance, the website will make you use “passwords” which you are supposed to not be able to forget, i.e. security questions?
Well, I happen to have a financial asset which I access online from time-to-time. Upon accessing it one day, I was prompted to provide answers to security questions. Now, some of the questions I was not able to use, because they were null sets- for example, “Where did you get married?” “What is the name of your most recent child?” i.e. I do not have a spouse nor do I have children. Therefore I skipped over such questions and selected some different ones.
Later, I tried accessing my account and realized that I messed up. Sure, I was able to answer the question just fine the first time, however, there was a certain window of time between the first time I accessed the account and the second time. During that window, my opinion changed and I was unable to answer the security question I set up!
They gave me the option of an opinion question. My opinion changed. Therefore, I did not remember my original answer to the question and I was locked out of my account. This is a big flaw in the system. I was able to call them and get access to my account through other means on the phone and I gave the company some feedback.
So, anyone who is reading this who may create an advanced, secure website in the future: Never allow opinion questions as a a possible security question for users to access their accounts! This is one of the many problems of computer security issues that you don’t have to be a Computer Science major or an IT professional to solve.
Now, I have gotten few laughs out of new phones using “Adobe Flash” as a selling point in their commercials before, but this really takes it to the next level. Now, I must say that this is actually not the first time I’ve heard “Flash” by Queen used in reference to Adobe Flash, (ytmnd.com beat these folks by about five years.) but for this commercial, I don’t know whether to laugh or cry. See it for yourself:
30 years after this song was produced it’s being invoked to mention a product invented 15 years before this commercial was produced.
Oh, and for those who don’t get the joke, the idea here is that because the Apple iPhone was not designed to be able to use Adobe Flash, any other phone that can handle Adobe Flash have a selling point that they can abuse the crap out of.